Personal Independence Payment

Department for Work and Pensions written question – answered on 25th November 2022.

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Photo of Baroness Thomas of Winchester Baroness Thomas of Winchester Liberal Democrat

To ask His Majesty's Government, further to the Written Answer by Baroness Stedman-Scott on 9 November (HL2940), what plans they have to direct assessors for Personal Independence Payments to speak to more claimants directly before they make an initial decision.

Photo of Baroness Stedman-Scott Baroness Stedman-Scott The Parliamentary Under-Secretary of State for Work and Pensions

Following the consultation with a heath professional and receipt of the subsequent functional assessment report, DWP Case Managers are trained to make outbound calls to customers, where necessary, as part of the decision-making process to clarify any gaps in evidence or further clarify customers’ restrictions.

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