Pension Credit

Department for Work and Pensions written question – answered on 22nd November 2022.

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Photo of Baroness Bennett of Manor Castle Baroness Bennett of Manor Castle Green

To ask His Majesty's Government what are the (1) average, and (2) longest, delays being experienced by pensioners applying for pension credit for applications made (a) in late April, and (b) subsequently.

Photo of Baroness Stedman-Scott Baroness Stedman-Scott The Parliamentary Under-Secretary of State for Work and Pensions

We currently aim to process claims within 35 days from receipt, although following the successful launch of our campaign to increase take up of Pension Credit, we have received an unprecedented number of claims, which has resulted in average processing increasing.

We are processing claims as quickly as possible and streamlining our processes, as well as increasing our staffing resources, which has resulted in the outstanding claims reducing considerably.

All successful claims and arrears are paid accordingly to ensure no one misses out.

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