Access to Work Programme: Standards

Department for Work and Pensions written question – answered on 27th September 2022.

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Photo of Vicky Foxcroft Vicky Foxcroft Shadow Minister (Work and Pensions)

To ask the Secretary of State for Work and Pensions, what assessment her Department has made of the delays customers are experiencing to the Access to Work Scheme; and what further measures her Department are putting in place to address these delays.

Photo of Alex Burghart Alex Burghart The Parliamentary Under-Secretary of State for Work and Pensions

Access to Work (AtW) are currently receiving an increased level of applications for support and are working through all applications to ensure that they are progressed as soon as possible, as well as recruiting new team members to increase capacity.

For applications where a customer is due to begin a new job in the next 4 weeks (whether employed or self-employed), their case will be prioritised, and contact made as soon as possible. Renewal applications for on-going support are also being prioritised and in the majority of cases, support approved using a new streamlined process.

All other Case Managers are deployed to work on the oldest outstanding cases and overtime working for AtW staff is also being used.

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