Service Family Accommodation (SFA) complaints are reported centrally under one area of the Department because SFA is managed under one maintenance contract.
Responsibility for Single Living Accommodation (SLA) is split between individual Top Level Budget Holders; Royal Navy, Army, Royal Air Force, UK Strategic Command and the Defence Infrastructure Organisation.
Complaints which relate to SLA will be reported and resolved through a number of routes, depending on their nature. They are not reported centrally but directly to individual units on each defence site, the managing Top Level Budget Holder, or to the relevant regional maintenance contractor. As a result, this locally held data could only be collated manually, which would incur disproportionate cost.