Members: Correspondence

Home Office written question – answered on 22nd September 2022.

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Photo of Grahame Morris Grahame Morris Labour, Easington

To ask the Secretary of State for the Home Department, what the MP Home Office Engagement Service Team's service standard time is for responding to correspondence from hon. Members.

Photo of Tom Pursglove Tom Pursglove The Minister of State, Home Department

The Department works to a target of responding to 95% of Hon. Members’ written correspondence within 20 working days.

Performance against target has been impacted by an unprecedented increase in MP’s queries following the Afghan evacuation, Ukraine crisis and HMPO application surge.

The Department has launched a recovery plan which will lead to incremental improvements in service standards over the coming 5 months, with a return to the 20 day service standard by March 2023.

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