Veterans UK

Ministry of Defence written question – answered on 21st September 2022.

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Photo of Justin Madders Justin Madders Shadow Minister (Future of Work), Shadow Minister (Business and Industrial Strategy)

To ask the Secretary of State for Defence, with reference to the Answer to the Question from the hon. Member from Midlothian on 14 July 2022, Official Report, column 488, when he plans to help ensure that veterans receive a better service from Veterans UK.

Photo of James Heappey James Heappey Minister of State (Ministry of Defence) (Minister for the Armed Forces)

Veterans UK is currently working hard to ensure that the best possible service is delivered to all its customers. A variety of improvements are already underway including a review of all correspondence issued, text message updates and the creation of a bespoke Veterans UK Customer Experience team, to capture trends and issues for Vets UK customers.

Further improvements will be delivered during 2023 which will include the forthcoming digital transformation of the paper-based process which will make a significant positive change to Veterans UK delivery.

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