Energy: Meters

Department for Business, Energy and Industrial Strategy written question – answered on 20th September 2022.

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Photo of Steve McCabe Steve McCabe Labour, Birmingham, Selly Oak

To ask the Secretary of State for Business, Energy and Industrial Strategy, if he will take steps to ensure that energy companies are not sending consumers false information in relation to smart meters.

Photo of Graham Stuart Graham Stuart Minister of State (Minister for Climate)

Energy suppliers are required to abide by the Standards of Conduct outlined in their licence conditions, which set expectations regarding their behaviour, information provision and customer service processes. As part of this, when communicating with their customers, energy suppliers must provide information that is complete, accurate and not misleading.

Energy suppliers are regulated against their licence obligations by Ofgem, which has a range of enforcement tools at its disposal.

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