HM Passport Office: Telephone Services

Home Office written question – answered on 20th September 2022.

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Photo of Nick Gibb Nick Gibb Conservative, Bognor Regis and Littlehampton

To ask the Secretary of State for the Home Department, what steps she has taken to ensure that staff operating the passport advice line receive adequate training.

Photo of Tom Pursglove Tom Pursglove The Minister of State, Home Department

Teleperformance, who operate the Passport Adviceline, carry out a full training programme for all call agents. The training materials used are subject to review and approval by His Majesty’s Passport Office.

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