Department for Work and Pensions: Telephone Services

Department for Work and Pensions written question – answered on 7th September 2022.

Alert me about debates like this

Photo of Jonathan Edwards Jonathan Edwards Independent, Carmarthen East and Dinefwr

To ask the Secretary of State for Work and Pensions, when she plans for the Welsh language telephone service to be fully functioning.

Photo of Guy Opperman Guy Opperman The Parliamentary Under-Secretary of State for Work and Pensions

The Department for Work and Pensions has a made a commitment in our Welsh Language Scheme to treat the Welsh and English languages equally and ensure that all services provided for the public in Wales are available in Welsh, as well as English.

All DWP customers are able to access telephony services in Welsh either directly through a dedicated Welsh language helpline or by selecting the required Interactive Voice Response option. Callers to Carer’s Allowance (CA) and Attendance Allowance (AA) helplines who wish to speak to someone in Welsh currently receive a call-back from a Welsh speaker. A Welsh language option will be implemented on these telephone helplines in October 2022.

All our service line telephone numbers are available on GOV.UK.

Does this answer the above question?

Yes2 people think so

No0 people think not

Would you like to ask a question like this yourself? Use our Freedom of Information site.