Railways: Standards

Department for Transport written question – answered at on 28 July 2022.

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Photo of Lord Birt Lord Birt Crossbench

To ask Her Majesty's Government what plans, if any, they have to assess the effectiveness of train operators in providing accurate and timely information for passengers during the disruption to services on 18, 19 and 20 July.

Photo of Baroness Vere of Norbiton Baroness Vere of Norbiton Parliamentary Under-Secretary (Department for Transport)

Evidence for the provision of accurate and timely information, including during the period 18, 19 and 20 July, will contribute to the determination of a performance-based fee for eligible rail operators. The evidence in this area and across other metrics of performance is independently evaluated before a performance score and fee is determined.

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