HM Passport Office: ICT

Home Office written question – answered on 5th September 2022.

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Photo of Ian Byrne Ian Byrne Labour, Liverpool, West Derby

To ask the Secretary of State for the Home Department, what the (a) timeline and (b) final implementation date is for Digital Application Processing at HM Passport Office to be fully functional.

Photo of Kevin Foster Kevin Foster The Parliamentary Under-Secretary of State for the Home Department

HM Passport Office have transitioned 75-85% of applications to the new Digital Application Processing service and will iteratively transition the remainder as new capability is developed and business changes can be implemented.

Plans are based on a balance of the pace of development, the operational ability to manage the magnitude or frequency of change, and the necessity of maintaining service stability under exceptional levels of demand.

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