UK Visas and Immigration: Telephone Services

Home Office written question – answered on 22nd July 2022.

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Photo of Justin Madders Justin Madders Shadow Minister (Future of Work), Shadow Minister (Business and Industrial Strategy)

To ask the Secretary of State for the Home Department, if she will make an estimate of the average waiting time in minutes for the MP UK Visas and Immigration helpline in (a) April and (b) May 2022.

Photo of Kevin Foster Kevin Foster The Parliamentary Under-Secretary of State for the Home Department

We provided this data in 22455 on 22 June 2022.

The average wait times to the MP UK Visas and Immigration Helpline in April were 01h 09m 33s (69 minutes 33s), in May 00h 44m 04s and in June 00h 22min 39s.

We have been reviewing staff numbers and have added an additional 40 support staff who are supporting with the HMPO and Ukraine calls. We continue to review resource and wait times to reduce these even further.

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