Child Maintenance Service: Telephone Services

Department for Work and Pensions written question – answered on 22nd July 2022.

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Photo of Guy Opperman Guy Opperman The Parliamentary Under-Secretary of State for Work and Pensions

Calls made to the Child Maintenance Group over the last three years:

  • In the reporting year April 2019 to March 2020 there were 3,464,411 calls offered to CMG lines and 2,750,564 calls answered.
  • In the reporting year April 2020 to March 2021 there were 1,494,693 calls offered to CMG lines and 1,098,457 calls answered.
  • In the reporting year April 2021 to March 2022 there were 1,853,671 calls offered to CMG lines and 1,403,895 calls answered.

Calls Offered. - The total volume of calls entering a queue to await answer.

Calls Answered - The total volume of calls successfully connected to agents from the queue.

Source: Operational MI System (OPMIS) / Historical Management Information (HMI).

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