The length of time taken to deal with an application for a driving licence where a medical condition must be investigated depends on the condition(s) involved and whether further information or clinical tests are required from medical professionals. The receipt of information from NHS professionals has been impacted by pressures on the NHS. Delays in this area were also exacerbated by six months of industrial action by the Public and Commercial Services union, which was targeted at the areas that would have the most impact on the motoring public.
To reduce waiting times for customers, the Driver and Vehicle Licensing Agency (DVLA) has recruited more staff and opened new customer service centres in Swansea and Birmingham which are focused on medical applications. DVLA staff also continue to work overtime at evenings and weekends. These measures are having a positive impact and the DVLA expects to return to pre-pandemic levels for medical applications in September.
It is important to note that most applicants will be able to continue driving while their application is being processed, providing they meet specific criteria. More information can be found online here.