Driving Licences

Department for Transport written question – answered at on 18 July 2022.

Alert me about debates like this

Photo of Paulette Hamilton Paulette Hamilton Labour, Birmingham, Erdington

To ask the Secretary of State for Transport, what assessment he has made of the causes for the backlog in issuing medical paper driving licences at the DVLA; and what steps he is taking to resolve that backlog.

Photo of Karl McCartney Karl McCartney Parliamentary Under-Secretary (Department for Transport)

The length of time taken to deal with an application for a driving licence where a medical condition must be investigated depends on the condition(s) involved and whether further information or clinical tests are required from medical professionals. The receipt of information from NHS professionals has been impacted by pressures on the NHS. Delays in this area were also exacerbated by six months of industrial action by the Public and Commercial Services union, which was targeted at the areas that would have the most impact on the motoring public.

To reduce waiting times for customers, the Driver and Vehicle Licensing Agency (DVLA) has recruited more staff and opened new customer service centres in Swansea and Birmingham which are focused on medical applications. DVLA staff also continue to work overtime at evenings and weekends. These measures are having a positive impact and the DVLA expects to return to pre-pandemic levels for medical applications in September.

It is important to note that most applicants will be able to continue driving while their application is being processed, providing they meet specific criteria. More information can be found online here.

Does this answer the above question?

Yes1 person thinks so

No0 people think not

Would you like to ask a question like this yourself? Use our Freedom of Information site.