General Practitioners: Standards

Department of Health and Social Care written question – answered on 19th July 2022.

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Photo of Michelle Donelan Michelle Donelan Conservative, Chippenham

To ask the Secretary of State for Health and Social Care, what assessment he has made of the effectiveness of the NHS England blueprint in respect of improving access to GP appointments; and what guidance his Department has issued on the steps that patients can take in the event they are dissatisfied with the quality of the service that they receive from their GP.

Photo of James Morris James Morris Assistant Whip, The Parliamentary Under-Secretary for Health and Social Care

The Department is working with NHS England and NHS Improvement and others to improve access to general practitioner (GP) appointments for patients. In May 2022, there were on average 1.31 million general practice appointments per working day, excluding COVID-19 vaccinations - a 9% increase from May 2019. NHS England and NHS Improvement are continuing to provide structured support to practices working in the most challenging circumstances via the Access Improvement Programme.

Practices can provide patients with details of the complaints process. Patients can also raise concerns with the local commissioner, NHS England and NHS Improvement or with the local Healthwatch, the independent consumer champion for health and social care.

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