To ask Her Majesty's Government what steps they are taking to ensure that 'Life in the UK' citizenship test centres (1) correctly inform applicants of their results, and (2) receive unannounced inspections.
The Life in the UK (LitUK) test is a computer delivered test and automatically marked, which mitigates against any potential incorrect results. We are not aware of any cases where a customer has been given an incorrect result.
The Home Office undertakes a schedule of unannounced inspections of all LitUK test centres to ensure Home Office requirements are in place. These were suspended due to the pandemic but will recommence this year.
In addition to the inspections undertaken by the Home Office, the test provider is required to undertake audits of each of the test centres. Each centre will receive a combination of both an in-person audit and remote audit undertaken via CCTV monitoring. Also, the test provider is required to facilitate independent third-party mystery shopping events for each test centre that will test the security arrangements at the centre. The results of both the audits and mystery shopping events are provided to the Home Office.