Jobcentres: Standards

Department for Work and Pensions written question – answered on 30th June 2022.

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Photo of Alison McGovern Alison McGovern Shadow Minister (Work and Pensions)

To ask the Secretary of State for Work and Pensions, whether the performance management framework for (a) work coaches and (b) managers of Jobcentre Plus districts includes an assessment of the number of people in their caseloads who find work.

Photo of Mims Davies Mims Davies The Parliamentary Under-Secretary of State for Work and Pensions

Our Jobcentre teams are committed to delivering a quality service to ensure all claimants receive the best possible support to meet their individual circumstances. Our service delivery framework sets out the service expectations for our Jobcentre network and the requirements for how they deliver their services. The framework doesn't include an assessment of the number of people who move into work. Line managers coach their teams to ensure Work Coaches are skilled and empowered to manage their caseloads and are focussed on helping claimants move into or closer to work.

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