Universal Credit

Department for Work and Pensions written question – answered on 17th June 2022.

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Photo of Kate Osamor Kate Osamor Labour/Co-operative, Edmonton

To ask the Secretary of State for Work and Pensions, with reference to the Universal Credit Risk Review Team, whether a risk review can be initiated solely due to a claimant being identified by a computer system as being high risk, or whether a human will always make the final decision to commence a review.

Photo of David Rutley David Rutley Assistant Whip (HM Treasury), The Parliamentary Under-Secretary of State for Work and Pensions

As set out in the Departments Personal Information Charter DWP does not use algorithms to replace human judgement. Risk indicators are determined by DWP agents and where a computer highlights a risk a DWP agent intervenes and reviews the claim. A DWP agent would take into account all circumstances/information before a final decision.

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