Department for Work and Pensions written question – answered at on 20 June 2022.
To ask Her Majesty's Government what steps they are taking to promote the new Payment Exception Service for those who can no longer receive payment via the Post Office card.
The Payment Exception Service is not actively promoted. The department policy is to pay claimants and pension recipients directly into a transactional account of their choice such as a bank account, building society account, credit union account, internet-based account, or a basic bank account.
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