Armed Forces: Recruitment

Ministry of Defence written question – answered on 17th June 2022.

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Photo of John Healey John Healey Shadow Secretary of State for Defence

To ask the Secretary of State for Defence, pursuant to the Answer of 25 May 2022 to Question 4475 on Armed Forces: Recruitment, what the (a) 18 complaints in 2018, (b) five complaints in 2019 and (c) nine complaints in 2020 made against the Defence Recruitment System were in relation to.

Photo of Leo Docherty Leo Docherty Parliamentary Under-Secretary of State (jointly with the Ministry of Defence)

2018 - the 18 complaints related to candidates who had difficulties creating and submitting applications, problems accessing registration and pre-employment vetting links, incorrect status or progression of application showing, and issues following a password reset defect.

2019 - the five complaints related to issues with changing application stream and the Army Cognitive Test freezing.

2020 - the nine complaints related to candidates who experienced issues submitting their application and inputting qualifications.

All of these complaints were resolved to a satisfactory conclusion and all candidates who were affected were able to continue with their recruitment journey

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