Pension Wise: Telephone Services

Department for Work and Pensions written question – answered on 7th June 2022.

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Photo of Baroness Altmann Baroness Altmann Conservative

To ask Her Majesty's Government how many people had appointments with the PensionWise helpline in each calendar quarter in (1) 2018, (2) 2019, (3) 2020, (4) 2021, and (5) 2022.

Photo of Baroness Stedman-Scott Baroness Stedman-Scott The Parliamentary Under-Secretary of State for Work and Pensions, Parliamentary Under-Secretary (Foreign, Commonwealth and Development Office)

The information requested is available on the MoneyHelper pension take up data dashboard, where it is published quarterly by financial year. It is provided quarterly by calendar year below:

Calendar Year

QUARTER

Telephone Appts Attended

Face to Face Appts Attended

TOTAL

2018

Q2*

6,087

15,717

21,804

2018

Q3

7,035

17,085

24,120

2018

Q4

7,955

17,791

25,746

2019

Q1

9,432

20,641

30,073

2019

Q2

11,344

21,038

32,382

2019

Q3

13,051

21,363

34,414

2019

Q4

12,385

17,437

29,822

2020

Q1

13,477

21,581

35,058

2020

Q2

23,821

0

23,821

2020

Q3

27,363

0

27,363

2020

Q4

27,058

1

27,059

2021

Q1

34,783

1

34,784

2021

Q2

32,727

0

32,727

2021

Q3

29,061

0

29,061

2021

Q4

21,270

0

21,270

2022

Q1

31,620

0

31,620

*Q1 data from 2018 is not available

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