UK Visas and Immigration: Telephone Services

Home Office written question – answered on 1st June 2022.

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Photo of Janet Daby Janet Daby Labour, Lewisham East

To ask the Secretary of State for the Home Department, what steps she is taking to reduce the average waiting time on the MP UK Visas and Immigration helpline.

Photo of Kevin Foster Kevin Foster The Parliamentary Under-Secretary of State for the Home Department

We have seen a significant increase in call volumes to the MP enquiry line in recent weeks linked to the situation in Ukraine and passport applications.

We have increased staffing across the MP enquiry line, but more specifically on the HMPO and Ukraine options. We expect to have up to 25 dedicated HMPO and up to 20 dedicated Ukraine call handlers available to take urgent and compassionate case referrals in the next week.

MP’s also can contact the Home Office via the MP’s Urgent Enquiries inbox or in person at the Portcullis House walk-in hub.

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