HM Passport Office: Teleperformance

Home Office written question – answered on 8th June 2022.

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Photo of Stephen Kinnock Stephen Kinnock Shadow Minister (Home Office) (Immigration)

To ask the Secretary of State for the Home Department, how many people were employed at the contractor Teleperformance to service the Passport Office contract in (a) 2019, (b) 2020, (c) 2021 and (d) 2022.

Photo of Kevin Foster Kevin Foster The Parliamentary Under-Secretary of State for the Home Department

The table below shows the annual average full-time equivalents (FTE) employed by Teleperformance to resource the Passport Adviceline and related services:

Year

Average FTE

2019

195.45

2020

176.07

2021

249.72

2022 - (to 9 May)

1083.98

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