Universal Credit: Disability

Department for Work and Pensions written question – answered on 26th May 2022.

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Photo of Stephen Timms Stephen Timms Chair, Work and Pensions Committee, Chair, Work and Pensions Committee

To ask the Secretary of State for Work and Pensions, what guidance she has given to support services assisting people with complex disabilities undergoing managed migration to Universal Credit.

Photo of David Rutley David Rutley Assistant Whip (HM Treasury), The Parliamentary Under-Secretary of State for Work and Pensions

We recently restarted work to design and deliver a service for people to move to Universal Credit. The first phase is Discovery with controlled small volumes; during this phase we will work with small numbers of claimants to learn how best to ensure a smooth transition to Universal Credit and identify what support claimants need to make their claim to UC.

A variety of support is in place for those issued with migration notices, including for individuals with health conditions and disabilities. Our current support consists of:

  • A dedicated phoneline
  • Further guidance on Gov.uk website
  • Specially trained staff in JCP’s and service centres who can identify local tailored support
  • Support through Help to Claim

The Department holds regular engagement sessions with a broad range of external stakeholders, including in the health and disability sector. As we progress through the discovery phase, we are keen to understand what additional support is required for people to make their claim to UC.

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