Universal Credit: Telephone Services

Department for Work and Pensions written question – answered on 26th May 2022.

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Photo of Rupa Huq Rupa Huq Labour, Ealing Central and Acton

To ask the Secretary of State for Work and Pensions, what proportion of pre-arranged calls with Universal Credit advisors are made within (a) an hour of the arranged time, (b) made on the day of the arranged time and c) not made at all.

Photo of David Rutley David Rutley Assistant Whip (HM Treasury), The Parliamentary Under-Secretary of State for Work and Pensions

The information requested is not readily available and to provide it would incur disproportionate cost.

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