UK Visas and Immigration: Telephone Services

Home Office written question – answered on 1st June 2022.

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Photo of Chris Bryant Chris Bryant Chair, Committee on Standards, Chair, Committee on Standards, Chair, Committee of Privileges, Chair, Committee of Privileges

To ask the Secretary of State for the Home Department, if she will take steps to increase staffing levels on the dedicated advice line for hon. Members at UK Visas and Immigration in the context of widespread delays experienced by customers.

Photo of Kevin Foster Kevin Foster The Parliamentary Under-Secretary of State for the Home Department

We have seen significant increase in call volumes to the MP enquiry line in recent weeks linked to the situation in Ukraine and to passport applications.

As a result of this we have worked to increase staffing across the MP enquiry line, but more specifically on the HMPO and Ukraine options. We expect to have up to 25 dedicated HMPO and up to 20 dedicated Ukraine call handlers available to take calls.

MP’s can also contact the Home Office via the MP’s Urgent Enquiries inbox or in person at the Portcullis House walk-in hub.

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