The Crown Prosecution Service (CPS) fully recognises the importance of clear and open explanations of its decision-making, especially to victims of crime. The CPS’ Victim Communication and Liaison scheme ensures that timely letters are sent to victims when a significant decision has been made on their case. These letters have recently been revised to increase clarity of language, empathy and to introduce signposting to sources of information on the role of the CPS within the criminal justice system and victims’ rights.
The CPS recognises that it still needs to improve in its communication with victims and commissioned last year a significant piece of research to better understand victims’ needs. It is using those findings, together with stakeholder engagement, to inform its future work on improving their communications with victims.