Universal Credit

Department for Work and Pensions written question – answered on 20th May 2022.

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Photo of Justin Madders Justin Madders Shadow Minister (Future of Work), Shadow Minister (Business and Industrial Strategy)

To ask the Secretary of State for Work and Pensions, what the average response time for online journal responses was in the latest period for which data is available by number of days, hours and minutes.

Photo of David Rutley David Rutley Assistant Whip (HM Treasury), The Parliamentary Under-Secretary of State for Work and Pensions

Universal Credit is a 24/7 digital service that allows claimants to manage their own data and account online. Claimants can check their Universal Credit benefit payments, notify us of changes and record notes on the online journal facility. The journal is primarily used to support work search activity and not every entry requires a response.

The Case Manager or Work Coach receives a notification in real time when a claimant submits an entry. Journal entries are monitored daily as part of our case management approach.

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