The latest available data as of March 2022 shows that 1.40 million calls were answered by NHS 111, an average of 45,200 per day. Of these calls, 44.5% were answered in 60 seconds or less and the average time taken to answer calls was 396 seconds. Clinical advisors contributed to 51.5% of calls triaged.
The National Health Service continues to increase the capacity of NHS 111 through arranging clinical advice directly from healthcare professionals, making urgent appointments at a range of health services or offering a timed slot at a local accident and emergency department, where appropriate. We are also providing an additional £50 million in 2022/23 to support increased call-taking capacity.