Aviation and Travel Agents: Repayments

Department for Transport written question – answered on 28th April 2022.

Alert me about debates like this

Photo of Navendu Mishra Navendu Mishra Opposition Whip (Commons)

To ask the Secretary of State for Transport, what recent discussions his Department has had with (a) airlines and (b) travel agents to ensure that customers are fully and promptly refunded for cancelled flights.

Photo of Robert Courts Robert Courts Parliamentary Under-Secretary (Department for Transport)

The Aviation Minister and Department for Transport officials regularly hold discussions with representatives from the travel industry, including airlines and travel agents that includes consumer protections and policy reform.

In addition, the Civil Aviation Authority (CAA) have written to airlines and airports during the recent disruptions, setting out expectations around legal obligations to passengers, including informing consumers of their rights for cancelled and delayed flights.

Does this answer the above question?

Yes1 person thinks so

No0 people think not

Would you like to ask a question like this yourself? Use our Freedom of Information site.