Department for Business, Energy and Industrial Strategy written question – answered at on 25 April 2022.
To ask the Secretary of State for Business, Energy and Industrial Strategy, what assessment he has made of the adequacy of the level of support provided by energy suppliers to disabled customers through programmes such as benefit entitlement checks and debt write-off.
To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps his Department is taking to encourage energy suppliers to identify and support disabled customers with their energy costs.
In the Sustainable Warmth Strategy, the Government outlined how it considers the needs of low-income households when designing fuel poverty policy.
Under the Warm Home Discount scheme, Ofgem reports on the Industry Initiatives supporting vulnerable households through measures including benefit entitlement checks and debt write-off. The 2020-2021 report is available at: https://www.ofgem.gov.uk/publications/warm-home-discount-annual-report-scheme-year-10.
Ofgem requires energy suppliers to support disabled customers through a Priority Services Register. Their most recent report is available at: https://www.ofgem.gov.uk/sites/default/files/2021-10/Ofgem%20Consumer%20Protection%20Report%20Autumn%202021_Final.pdf.
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