Driver and Vehicle Licensing Agency: Correspondence

Department for Transport written question – answered on 26th April 2022.

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Photo of Alison McGovern Alison McGovern Shadow Minister (Work and Pensions)

To ask the Secretary of State for Transport, what the anticipated response time is for DVLA queries from hon. Members or their offices regarding constituents' concerns.

Photo of Trudy Harrison Trudy Harrison Parliamentary Under-Secretary (Department for Transport)

The Driver and Vehicle Licensing Agency (DVLA) aims to answer 95 per cent of hon. Members correspondence within eight working days. The impact of the pandemic and industrial action taken by the Public and Commercial Services union last year has resulted in delays in processing applications and a subsequent increase in correspondence. Correspondence relating to vehicle or enforcements work are all currently being answered within the timescale. Correspondence relating to drivers or drivers’ medical concerns are outside this target. For example in February 2022, the DVLA answered over 80 per cent of hon. Members correspondence in 20 working days.

The DVLA has allocated extra resource to the teams that deal with these enquiries and this is showing an improving picture. The DVLA also offers hon. Members a dedicated phone line for their use.

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