Railways: Tickets

Department for Transport written question – answered on 22nd April 2022.

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Photo of Emma Hardy Emma Hardy Labour, Kingston upon Hull West and Hessle

To ask the Secretary of State for Transport, what steps he is taking to help ensure that the application process for train passes is accessible to people who do not have access to the internet.

Photo of Emma Hardy Emma Hardy Labour, Kingston upon Hull West and Hessle

To ask the Secretary of State for Transport, what assessment he has made of the potential impact of changes to the number of train ticket offices on the ability of people who do not have internet access or are unable to use that technology to purchase train tickets.

Photo of Emma Hardy Emma Hardy Labour, Kingston upon Hull West and Hessle

To ask the Secretary of State for Transport, whether he has plans to undertake an equalities and vulnerability impact assessment of proposals to reduce the number of train ticket offices.

Photo of Wendy Morton Wendy Morton Minister of State (Department for Transport)

The Williams-Shapps Plan for Rail outlines the changes and modernisation needed for fares, ticketing and retailing to simplify and improve the passenger experience.

It is imperative that passengers should have access to a ticketing system that is user-friendly, where help and advice from a trained representative is available and is accessible to all. As modern ticketing and payments methods roll out more widely, we will ensure that all passengers are able to buy a ticket including those who need to use cash or do not have access to smartphones or the internet.

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