UK Visas and Immigration

Home Office written question – answered on 26th April 2022.

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Photo of Kevin Foster Kevin Foster The Parliamentary Under-Secretary of State for the Home Department

Average wait times in January were 1 min 30 seconds and February 2 min 55 seconds, however the Ukraine crisis has seen call volumes double in March leading to an increase in average waiting times to 15min 39 seconds.

We recognise during peak periods waiting times can be considerably longer than this due to an increase in call demand since the beginning of the Ukraine crisis. We are seeking to address this and return to a more normal service standard.

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