General Practitioners

Department of Health and Social Care written question – answered on 14th March 2022.

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Photo of Maria Caulfield Maria Caulfield The Parliamentary Under-Secretary for Health and Social Care

NHS England and NHS Improvement’s guidance states that general practices must offer face to face appointments alongside remote appointments, both by telephone and online, and that clinical appropriateness and patient preference should be taken into account. Online tools must always be provided in addition to, rather than as a replacement for, other channels for accessing general practice and practice receptions should be open so that patients without access to telephone or online services are not disadvantaged.

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