Postal Services: Standards

Department for Business, Energy and Industrial Strategy written question – answered on 8th February 2022.

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Photo of Mike Amesbury Mike Amesbury Shadow Minister (Housing, Communities and Local Government)

To ask the Secretary of State for Business, Energy and Industrial Strategy, what assessment his Department has made of the adequacy of Royal Mail deliveries in Runcorn and Helsby.

Photo of Paul Scully Paul Scully Parliamentary Under-Secretary (Department for Business, Energy and Industrial Strategy), Minister of State (London)

Royal Mail has publicly stated that it is aware of the reduction in service levels in some areas and is taking action to reduce delays to deliveries. Its contingency plans to mitigate disruption to postal services are overseen by Ofcom.

Ofcom continues to monitor Royal Mail’s performance to ensure it is providing the best service it can to customers and has powers to investigate and take enforcement action if Royal Mail fails to achieve its performance targets.

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