Northern Powergrid: Storms

Department for Business, Energy and Industrial Strategy written question – answered on 20th January 2022.

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Photo of Kevan Jones Kevan Jones Labour, North Durham

To ask the Secretary of State for Business, Energy and Industrial Strategy, how many compensation payments (a) have been and (b) are yet to be processed by Northern Powergrid in relation to Storm Arwen and Storm Barra.

Photo of Greg Hands Greg Hands The Minister of State, Department for Business, Energy and Industrial Strategy

Under Ofgem’s rules, Northern Power Grid must compensate customers for the inconvenience caused by loss of supply if the level of required service is not met.

My Rt. Hon. Friend the Secretary of State wrote to Ofgem and network operators, including Northern Powergrid, on the 6th December 2021, setting out his expectations that Distribution Network Operators make every effort to deliver compensation to affected customers swiftly and without delay, considering the burden making a detailed application might place on impacted customers, and in line with the Guaranteed Standards expectations.

Northern Powergrid had paid a significant proportion of compensation cases by Christmas 2021. Any cases remaining unpaid to this date are still under investigation or in progress as required by Ofgem’s regulation.

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