Airlines: Dispute Resolution

Department for Transport written question – answered on 13th January 2022.

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Photo of Tan Dhesi Tan Dhesi Shadow Minister (Transport)

To ask the Secretary of State for Transport, what assessment he has made of the potential merits of a proposed mandatory dispute resolution scheme for the airline industry.

Photo of Robert Courts Robert Courts Parliamentary Under-Secretary (Department for Transport)

The Government remains absolutely committed to ensuring consumers are protected when travelling by air. As announced in both the Global Travel Taskforce report in April, and the recent announcement by the Government on Regulatory reforms, we will consult on additional, flexible and modern tools to enforce consumer rights. This consultation will provide further evidence to assess measures for supporting dispute resolution.

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