Aviation: Fares

Department for Transport written question – answered on 13th January 2022.

Alert me about debates like this

Photo of Tan Dhesi Tan Dhesi Shadow Minister (Transport)

To ask the Secretary of State for Transport, what recent discussions his Department has had with airlines to ensure that passengers are provided with refunds in the event of flight cancellations.

Photo of Robert Courts Robert Courts Parliamentary Under-Secretary (Department for Transport)

Consumer protection for those travelling by air remains a key priority for this Government. If an operator cancels the flight, passengers are entitled to a full refund.

During the pandemic, Government has been clear, including through the publication of the Passenger COVID-19 Charter, that everyone should be as flexible as possible, and that businesses are expected to be reasonable and refund customers who cannot travel due to COVID-19 restrictions. Passengers may not be entitled to refunds in certain circumstances and should check the terms and conditions of their booking. We have seen the industry responding flexibly by offering alternative dates or destinations in these circumstances.

In summer 2020, the Civil Aviation Authority reviewed airline compliant on refunds and worked collaboratively to improve performance. The majority of airlines now pay refunds within seven days.

Does this answer the above question?

Yes1 person thinks so

No0 people think not

Would you like to ask a question like this yourself? Use our Freedom of Information site.