Aviation: Coronavirus

Department for Transport written question – answered on 13th January 2022.

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Photo of Tan Dhesi Tan Dhesi Shadow Minister (Transport)

To ask the Secretary of State for Transport, what estimate he has made of the number of passengers who have yet to receive a refund from flights cancelled as a result of the covid-19 pandemic.

Photo of Robert Courts Robert Courts Parliamentary Under-Secretary (Department for Transport)

The data requested for the number of individuals due to receive refunds for cancelled flights is not centrally recorded by the Department for Transport.

The UK Civil Aviation Authority reviewed airline compliance on refunds and worked collaboratively to improve performance on consumer obligations, over the summer of 2020. The majority of airlines now pay refunds within seven days. During the pandemic Government made clear, including through the publication of the Passenger COVID-19 Charter, that everyone should be as flexible as possible during whilst travelling during the pandemic, and the industry has responded with flexibility.

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