Construction: Complaints

Department for Business, Energy and Industrial Strategy written question – answered on 13th January 2022.

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Photo of Mark Garnier Mark Garnier Chair, Committees on Arms Export Controls, Chair, Committees on Arms Export Controls

To ask the Secretary of State for Business, Energy and Industrial Strategy, whether the Government maintains a database of complaints levelled against general building firms operating within the repair, maintenance and improvement sector in England.

Photo of Mark Garnier Mark Garnier Chair, Committees on Arms Export Controls, Chair, Committees on Arms Export Controls

To ask the Secretary of State for Business, Energy and Industrial Strategy, whether the Government maintains a database of complaints levelled against general building firms operating within the repair, maintenance and improvement sector in England; and how many disputes have been registered between general building firms and customers in each of the last three years.

Photo of Mark Garnier Mark Garnier Chair, Committees on Arms Export Controls, Chair, Committees on Arms Export Controls

To ask the Secretary of State for Business, Energy and Industrial Strategy, whether the Government maintains a database of complaints levelled against general building firms operating within the repair, maintenance and improvement sector in England; and how many customer complaints have been made against general building firms for substandard work over the last three years.

Photo of Mark Garnier Mark Garnier Chair, Committees on Arms Export Controls, Chair, Committees on Arms Export Controls

To ask the Secretary of State for Business, Energy and Industrial Strategy, whether the Government maintains a database of complaints levelled against general building firms operating within the repair, maintenance and improvement sector in England; and how many customer complaints have been made against general building firms for unsafe work over the last three years.

Photo of Mark Garnier Mark Garnier Chair, Committees on Arms Export Controls, Chair, Committees on Arms Export Controls

To ask the Secretary of State for Business, Energy and Industrial Strategy, whether the Government maintains a database of complaints levelled against general building firms operating within the repair, maintenance and improvement sector in England; and how many customer complaints have been made against general building firms for work that has failed building control inspections in each of the last three years.

Photo of Mark Garnier Mark Garnier Chair, Committees on Arms Export Controls, Chair, Committees on Arms Export Controls

To ask the Secretary of State for Business, Energy and Industrial Strategy, whether the Government maintains a database of complaints levelled against general building firms operating within the repair, maintenance and improvement sector; and how many complaints have been made by subcontractors against general building firms that have engaged their services over the last three years.

Photo of Lee Rowley Lee Rowley Parliamentary Under-Secretary (Department for Business, Energy and Industrial Strategy), Government Whip, Lord Commissioner of HM Treasury

The Government is committed to ensuring that we have a high-quality and professional construction industry in the UK, and to strengthening consumers’ rights and access to redress in the domestic construction sector. We have recently consulted on proposals to reform competition and consumer policy. This includes proposals for mandatory alternative dispute resolution in the home improvements sector.

At present, the Government does not maintain a database of complaints levelled against general building firms operating within the repair, maintenance and improvement sector in England.

There are also several market-led mechanisms, including online forums and public reviews, that highlight those in the sector who are not doing the right thing.

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