Access to Work Programme

Department for Work and Pensions written question – answered on 17th December 2021.

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Photo of Lilian Greenwood Lilian Greenwood Opposition Deputy Chief Whip (Commons)

To ask the Secretary of State for Work and Pensions, what steps her Department is taking to reduce the time taken for responses to Access to Work applications.

Photo of Chloe Smith Chloe Smith Assistant Whip, The Minister of State, Department for Work and Pensions

Access to Work (AtW) is currently receiving an increased level of applications for support and we are working through all applications to ensure they are progressed as quickly as possible.

Improvements are already underway to improve clearance times whilst maintaining the same high standard of customer service we aim to provide to all our customers.

We have recruited additional staff who will be joining us in the new year to respond to the increased demand.

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