Power Failures: North of England

Department for Business, Energy and Industrial Strategy written question – answered on 8 December 2021.

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Photo of Grahame Morris Grahame Morris Labour, Easington

To ask the Secretary of State for Business, Energy and Industrial Strategy, if he will make representations to Northern Powergrid on creating a fast-track streamlined compensation system for residents left without power as a result of Storm Arwen.

Photo of Greg Hands Greg Hands The Minister of State, Department for Business, Energy and Industrial Strategy

Ofgem, the independent regulator for the UK’s energy networks, sets service levels which Distribution Network Operators must meet, with rules on how quickly compensation payments are issued to consumers if the standards are not met. This is set out in the Quality of Service Guaranteed Standards.

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