Department for Business, Energy and Industrial Strategy written question – answered on 8 December 2021.
Grahame Morris
Labour, Easington
To ask the Secretary of State for Business, Energy and Industrial Strategy, if he will make representations to Northern Powergrid on creating a fast-track streamlined compensation system for residents left without power as a result of Storm Arwen.
Greg Hands
The Minister of State, Department for Business, Energy and Industrial Strategy
Ofgem, the independent regulator for the UK’s energy networks, sets service levels which Distribution Network Operators must meet, with rules on how quickly compensation payments are issued to consumers if the standards are not met. This is set out in the Quality of Service Guaranteed Standards.
Yes0 people think so
No1 person thinks not
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