Public Sector and Social Services: Finance

Treasury written question – answered on 22nd November 2021.

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Photo of Emma Lewell-Buck Emma Lewell-Buck Labour, South Shields

To ask the Chancellor of the Exchequer, whether the Government is taking steps to make it easier for (a) charities, (b) local governments, (c) universities and (d) other service providers to remunerate people to give their feedback on public and social services that those people rely on for the purposes of helping to improve those services.

Photo of Simon Clarke Simon Clarke The Chief Secretary to the Treasury

As set out in Managing Public Money, it is good practice to use customer feedback in evaluating the quality of services provided to the public. Spending decisions by central government bodies on remuneration for provision of feedback may be permitted where such spending is regular, proper, feasible and value for money.

At Autumn Budget and Spending Review 2021 the government published an updated set of priority outcomes and metrics. These capture the real-world impacts for the public that departments have committed to achieve, including metrics that track user satisfaction with public services. The full list of priority outcomes and metrics can be found here.

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