Freedom of Information: Complaints

Department for Digital, Culture, Media and Sport written question – answered on 1st November 2021.

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Photo of Dan Carden Dan Carden Labour, Liverpool, Walton

To ask the Secretary of State for Digital, Culture, Media and Sport, what plans she has to support the Information Commissioner’s Office to tackle the backlog of Freedom of Information complaints.

Photo of Julia Lopez Julia Lopez Parliamentary Secretary (Cabinet Office), Minister of State

The Freedom of Information Act is regulated and enforced independently of the government by the Information Commissioner’s Office (ICO).

The ICO responds to all Freedom of Information complaints with an email acknowledging receipt, which sets out current expected timescales for a response. All complaints are triaged: investigations into relatively simple cases usually commence within 30 days of receipt, while more complex cases may take longer for an ICO officer to investigate.

The ICO currently receives Grant In Aid funding from the government for its statutory responsibilities in relation to the Freedom of Information Act.

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