High Speed Two: Telephone Services

Department for Transport written question – answered on 28th October 2021.

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Photo of Craig Tracey Craig Tracey Conservative, North Warwickshire

To ask the Secretary of State for Transport, if he will publish the (a) amount spent by HS2 Ltd on helpline call centres in (i) 2019, (ii) 2020 and (iii) 2021 and (b) number of calls dealt with by those centres in each of those years.

Photo of Andrew Stephenson Andrew Stephenson Assistant Whip, Minister of State (Department for Transport)

(a) In line with the Government’s transparency agenda, HS2 Ltd publishes every payment over £25,000 and all payments over £500 using corporate purchasing cards.

(b) This information is published in HS2 Ltd’s Community Engagement Progress Reports which are available on https://www.hs2.org.uk/document_types/community-engagement-progress-reports/

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