To ask the Attorney General, what steps she is taking to improve her Department's response times to correspondence from members of the public.
This Government recognises the importance of responding to members of the public in an effective and timely manner, and the Cabinet Office published an updated Guide to Handling Correspondence for government departments and agencies on July 2021.
The guidance reasserts the standards for handling correspondence, including a 20 working day deadline for departments to respond to members of the public, criteria outlining when a response to a member of the public is required, and when a piece of correspondence from a member of the public should be transferred to another department. Following publication of the updated guidance, all departments have been reminded that they must follow the processes outlined in the guidance. The Attorney General’s Office always aims to respond to public correspondence within 20 working days where it falls within our remit.
My department's timeliness in responding to MP letters and Freedom of Information requests is among the best in the civil service. Since January 1st 2018, 80% of MP and Lords letters my department received were responded to within our target of 20 working days, and 99% of Freedom of Information requests were responded to within the statutory time limit. I am confident that public correspondence is responded to by my office in a similarly timely fashion and that every effort is made by my officials to respond as promptly as possible.