Travel: Coronavirus

Department of Health and Social Care written question – answered on 13th October 2021.

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Photo of Seema Malhotra Seema Malhotra Shadow Minister (Business, Energy and Industrial Strategy)

To ask the Secretary of State for Health and Social Care, what his policy is on refunds for PCR tests provided by private providers for British citizens travelling abroad or returning home who are required to take PCR tests, when the test results do not arrive; and if he will make a statement.

Photo of Maggie Throup Maggie Throup The Parliamentary Under-Secretary for Health and Social Care

Those purchasing tests from private providers have access to the full range of consumer rights and as individuals are contracting a private service, we advise customers to report any issues directly to the test provider. If the issue cannot be resolved, consumers should contact their local trading standards office.

The Department monitors the performance of all private providers and those with inadequate services receive a five-day warning to demonstrate they have rectified their service and if not, they are removed from the GOV.UK list.

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