Post Office Card Account

Treasury written question – answered on 10th September 2021.

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Photo of Marion Fellows Marion Fellows SNP Whip, Shadow SNP Spokesperson (Disabilities)

To ask the Chancellor of the Exchequer, what steps his Department is taking to ensure the continued payment of (a) tax credits and (b) child benefit to recipients when the Post Office card account ends.

Photo of Marion Fellows Marion Fellows SNP Whip, Shadow SNP Spokesperson (Disabilities)

To ask the Chancellor of the Exchequer, what steps his Department is taking to ensure the continued payment of (a) tax credits and (b) child benefit to recipients who (i) may experience difficulties in opening and (ii) are unable to open a bank account.

Photo of Marion Fellows Marion Fellows SNP Whip, Shadow SNP Spokesperson (Disabilities)

To ask the Chancellor of the Exchequer, whether his Department plans to operate a Payment Exception Service for (a) tax credits and (b) child benefit payments when the Post Office Card Account ends.

Photo of Jesse Norman Jesse Norman The Financial Secretary to the Treasury

In order to ensure the continued payment of Child Benefit and Tax Credit, HM Revenue and Customs (HMRC) have been contacting all of their affected Post Office Card Account customers to tell them of the forthcoming change and facilitate moving their payments into other bank accounts.

For any customers unable to open a bank account, HMRC operate a specific Payment Exception Service.

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